Frequently Asked Questions
Everything you need to know about your My Violet order.
What is the processing time for my order?
Most orders are processed and shipped within 3-5 business days. During high-volume periods or collection launches, processing may take up to 7-10 business days.
Do you offer international shipping?
Yes, we ship worldwide! Shipping rates and delivery times vary by destination and are calculated at checkout. Please note that customs duties and taxes are the responsibility of the customer.
What is your return policy?
We accept returns for store credit only within 14 days of delivery. Items must be in their original, unworn condition with all tags attached. Please note that sale items and intimates are final sale.
How do I know what size to order?
We provide a detailed size chart on every product page. Since many of our pieces have unique silhouettes, we recommend checking the specific measurements for each item to ensure the perfect fit.
Can I cancel or modify my order after it has been placed?
Because we aim to process orders as quickly as possible, we are unable to cancel or make changes to your order once it has been confirmed. Please double-check your shipping address and items before completing your purchase.
What payment methods do you accept?
We accept all major credit cards, PayPal, and flexible payment options like Afterpay and Shop Pay, allowing you to buy now and pay later.